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We invite you to join this group if you’re responsible for technology in your contact centre, or you’re involved in specifying what technology your organisation uses.
These interactive roundtable events include presentations from industry experts sharing insight and research, member case studies and great debates.
As always, these groups provide you with the opportunity to share ideas and benchmark your own organisation against other member organisations.
Welcome & Introductions
Poll Questions
Ask The Expert
As contact centres begin to dip their toes into the AI waters, it’s clear there’s no one-size-fits-all approach. Your strategy, processes, customer expectations and existing systems all play a crucial role in shaping how AI can best be integrated into your operations.
That’s why we’ve invited Oliver Lennon, CEO of Syndeo to join us for an exclusive Q&A session. He’ll be tackling your AI questions head on, helping you navigate the highs, the lows and everything in between on your AI journey.
AOB & Close
