Kerv Experience is an established Genesys partner with 24 years' experience in the CX and cloud contact centre space. Our deep expertise of Genesys Cloud helps you completely personalise your digital customer experience, improve customer insights, reduce effort with seamless integrations and automation, and deliver amazing service when it matters most.

As the 2024 Genesys UKI Partner of the Year and 2021 Genesys EMEA Customer Success Partner of the Year, we deliver exceptional CX to our customers through the deployment of cloud, digital, data and AI technologies. We help our customers execute on their CX strategy by deploying the correct technology and ensuring they get the most out of the solution over time. Clients include PureGym, Skipton Building Society, Somerset County Council, Fibrus, Atom bank and Brighton & Hove Football Club.

Our sister practice, Kerv Digital, work hand in hand with Microsoft to deliver bespoke services for Teams, Dynamics 365, Power BI and Power Platforms which integrates with Genesys Cloud to create a seamless customer and employee experience. Cloud Contact Centre as a Service allows you to access constant technology innovation and Kerv are the partner to help you maximise the benefits of that investment and allow you to grow as a business through excellent CX.

For more than 30 years, the CCMA has been dedicated to supporting contact centre leaders. We push ourselves to do more for our thriving membership base, which is the largest community of industry professionals in the UK.

The CCMA was founded with the goal of sharing best practice and networking to improve skills and knowledge in order to progress contact centre operations - and we live by that to this day.