Technology can be a major enabler in the contact centre. Implemented well, it can provide significant support for the frontline, and deliver exceptional customer experiences. Getting this right is not easy!
The good news is that there is endless support out there to help you maximise your investment: whether it’s from your technology provider, systems integration partner, or simply talking to your peers. The CCMA Contact Centre Technology Summit is an opportunity for you to hear how others are addressing the latest technology challenges. Here’s what to expect:
- AI: Establishing its Place in Customer Contact
Industry giant, Martin Hill-Wilson will share his views on how AI is supporting customer contact, and the impact it is having on colleague engagement and the operation.
- Roundtable Discussions: How to Make AI Work and Single Solution or Best of Breed?
Engage in dynamic roundtable discussions where we’ll explore making AI work, and separately consider the wider technology stack and discuss the merits of a single solution or opting for the best of breed and working with a systems integrator.
- Debate: Technologies for Operational Excellence
Join us for a lively debate on which technologies are driving real efficiency and productivity gains and impacting colleague and customer experiences. We’ll hear what our panel of industry leaders has to say.
- Case Studies: Real Success Stories
Hear directly from brands that have successfully implemented key technologies in their customer contact operation. These case studies will showcase tangible results, lessons learned, and best practices that you can apply to your own business.
