How do I coach rather than fix when my team is stuck?

Wed 15 Jul 2026
12:00 - 12:30
Teams

In fast-paced environments, it’s easy for leaders to become the go-to problem solver. While this can feel efficient in the short term, it often creates dependency and limits team growth over time.

This Lunch and Learn focuses on shifting from a “fixing” mindset to a coaching approach that builds capability and confidence. We’ll explore how to ask better questions, encourage ownership and support your team without stepping in too quickly.

You’ll leave with:

  • Practical coaching techniques to use in everyday situations
  • Questioning frameworks that unlock thinking and ownership
  • Strategies to reduce reliance on you as the answer

Reserve your place to join the conversation and take away practical techniques you can apply straight away.

How much is it?

Included as part of your membership benefits.

Why should you go?

These Lunch & Learn sessions are designed to give you practical support for the real challenges you face every day as a contact centre leader. In a short, focused format, you’ll step away from the day-to-day, gain fresh perspective and leave with simple, actionable techniques you can apply immediately with your team. It’s also an opportunity to connect with peers facing similar challenges sharing experiences, ideas and approaches that can help you lead with greater confidence and impact.

Who is it for?

CCMA members only. This series is designed for operational leaders working in contact centres, including Team Leaders and Managers; Resource Planning, Quality and Complaints Leaders; Operations Managers and Heads of Department; Anyone responsible for leading, developing or supporting frontline teams. Whether you are new to leadership or looking to refine your approach, these sessions will provide practical tools and perspectives to help you lead with greater confidence and impact.

Agenda

Speakers

Register for this event here

Join us and your industry peers at this exclusive CCMA event
Secure your place today.
For more than 30 years, the CCMA has been dedicated to supporting contact centre leaders. We push ourselves to do more for our thriving membership base, which is the largest community of industry professionals in the UK.

The CCMA was founded with the goal of sharing best practice and networking to improve skills and knowledge in order to progress contact centre operations - and we live by that to this day.

Contact Us

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Reg No: 5799326