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Welcome & CCMA Update
Kate Knowles, Services Director, CCMA
Planning your resources is crucial for an efficient contact centre operation. But how does this work in your business?
If you’re a leader responsible for a contact centre operation or resource planning department and want the opportunity to share ideas and best practice in a safe environment, discuss your business challenges and also take the opportunity to network with your fellow industry leaders then, as a member of the CCMA, we invite you to join this Special Interest Group.
These roundtable events include presentations from industry experts sharing insight and research, member case studies and some great debates. We’ll be discussing the areas of resource planning that impact your operation and as a member, you drive the agenda.
There’s never been a better time to understand what your industry colleagues are doing, so please do join us
Welcome & CCMA Update
Sharing The Love
Learning from others from across the contact centre community provides a powerful opportunity to drive improvements and inspire fresh thinking across Resource Planning functions.
During this roundtable, members are encouraged to share:
Going For Gold
Matt came away from the UK National Contact Centre Awards evening in June this year, taking home the prestigious Gold Award for Resource Planning Manager of the Year.
The judges were thoroughly impressed by Matt’s outstanding contributions over the past year, recognising the impact of his leadership, innovation, and data-driven decision-making. Highlights of his achievements include:
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