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If you’re a senior leader responsible for a contact centre operation in the Retail sector and want the opportunity to share ideas in a safe environment, discuss your business challenges and also take the opportunity to network with your fellow industry leaders then, as a member of the CCMA, we invite you to join this Special Interest Group.
The CCMA have many years’ experience of hosting SIGs across different sectors, all of which have proved to be a valuable member benefit.
These roundtable events include presentations from industry experts sharing insight and research, member case studies and some great debates. We’ll be discussing all the topics that impact your operation and as a member, you drive the agenda.
Come join us.
Welcome & CCMA Update
Roundtable: Sales Through Service
Customer service and sales teams have historically been managed as separate departments, however many organisations now recognise there are myriad opportunities being presented to them via customer service-related interactions. Unless these are approached at the right time and in the right manner, this opportunity can easily be lost.
During this open discussion we will share how our brands are driving sales through service. What’s required to ensure opportunities are taken when they arise? What does the North Star look like?
Case Study
Equipping Front Line Teams To Maximise Opportunities
Ensuring front line teams recognise opportunities and feel confident to promote and drive sales are key to success. Mel will share how members are equipping their front line teams in the contact centre.
AOB & Close
