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Insight Sponsors: tkg

Framing CX Investment as a Strategic Imperative

Framing CX Investment as a Strategic Imperative

Gareth Monday 5 May No Comments
As businesses face rising operational costs and economic uncertainty, tkg highlights the importance of positioning Customer Experience (CX) technologies as essential to long-term business sustainability has become critical. Rather than…
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The UK Contact Centre Outsourcing Report 2025

The UK Contact Centre Outsourcing Report 2025

Gareth Thursday 7 July No Comments
Explore the 2026 edition here. In its third year, the UK Contact Centre Outsourcing Report provides a comprehensive analysis of the UK’s strong and ever-evolving Business Process Outsourcing (BPO) industry.  …
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Finding New Contact Centre Suppliers

Finding New Contact Centre Suppliers

Stelize Thursday 2 February No Comments
A global brand was looking to gain a greater understanding of the contact centre market, so they could identify new opportunities and alternative suppliers to those they had already worked…
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