Explore the latest salary data for the UK contact centre sector, with information on job roles ranging from frontline advisor to head of customer experience, and with a full regional…
It’s that exciting time of year where we start preparing for CCMA Benchmarking. For UK contact centre leaders and members of the CCMA, we offer an exclusive online benchmarking tool that…
How your contact centre operation compares with others is a great way to measure whether you’re on the right track or have more work to do. That’s why the CCMA…
For more than 30 years, the CCMA has been dedicated to supporting contact centre leaders. We push ourselves to do more for our thriving membership base, which is the largest community of industry professionals in the UK.
The CCMA was founded with the goal of sharing best practice and networking to improve skills and knowledge in order to progress contact centre operations - and we live by that to this day.
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