Contact

Insight Category: Technology Showcase

Evolving Contact Centre Technology

Stelize Friday 4 April No Comments

Contact Centres often struggle with the chaos of unstructured enquiries, lengthy customer tickets and can be faced with mountains of disorganised knowledge data. Ventrica, one of the UK’s most prestigious…

AI is Not a Buzzword

Nancy Tuesday 3 March No Comments

AI is transforming the way we work, and at Foundever, it’s seamlessly embedded into how we support the world’s leading and digital-first brands in delivering exceptional customer experiences. It…

Think Human

Stelize Tuesday 6 June No Comments

At Deepdesk we develop AI technology that is not aimed at replacing people, but to aid them. The focus of our technology is to make jobs less tedious by helping to eliminate…

For more than 30 years, the CCMA has been dedicated to supporting contact centre leaders. We push ourselves to do more for our thriving membership base, which is the largest community of industry professionals in the UK.

The CCMA was founded with the goal of sharing best practice and networking to improve skills and knowledge in order to progress contact centre operations - and we live by that to this day.

Quick Links

Resources

Contact Us

0333 939 9964
info@ccma.org.uk
CCMA Ventures Limited
2nd Floor, Regis House
45 King William Street
London EC4R 9AN
CCMA LinkedIn

Reg No: 5799326