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CareerTalk with Claire Carroll, Hargreaves Lansdown

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Claire Carroll, Director of Helpdesk at Hargreaves Lansdown, chats with our CEO Leigh Hopwood about her career leading contact centre operations for incredible brands such as Virgin Media, Homeserve, BT, Co-Op and JP Morgan.

This is an honest conversation, with Claire sharing some real highlights and some of the challenges and adversity she has faced during her contact centre career.

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For more than 30 years, the CCMA has been dedicated to supporting contact centre leaders. We push ourselves to do more for our thriving membership base, which is the largest community of industry professionals in the UK.

The CCMA was founded with the goal of sharing best practice and networking to improve skills and knowledge in order to progress contact centre operations - and we live by that to this day.

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