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CareerTalk with Adam Gould

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For our next episode of CareerTalk, Leigh Hopwood chats to Adam Gould, Head of Customer Service and Engagement at Castles & Coasts Housing Association, about Adam’s career so far.

The interview is full of advice and tips from both a career aspect and running a contact centre operation. Listen as Leigh explores Adam’s career in the contact centre industry.

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For more than 30 years, the CCMA has been dedicated to supporting contact centre leaders. We push ourselves to do more for our thriving membership base, which is the largest community of industry professionals in the UK.

The CCMA was founded with the goal of sharing best practice and networking to improve skills and knowledge in order to progress contact centre operations - and we live by that to this day.

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