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CareerTalk with Sarah Williams

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For our next episode of CareerTalk, Leigh Hopwood chats to Sarah Williams, Head of Customer Experience and Digital at Westminster City Council, about Sarah’s career so far.

Sarah is managing her amazing career journey with five children, three dogs and her partner supporting her. Listen as Leigh explores Sarah’s career in the contact centre industry.

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For more than 30 years, the CCMA has been dedicated to supporting contact centre leaders. We push ourselves to do more for our thriving membership base, which is the largest community of industry professionals in the UK.

The CCMA was founded with the goal of sharing best practice and networking to improve skills and knowledge in order to progress contact centre operations - and we live by that to this day.

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