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CareerTalk with Simone Golden

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For our next episode of CareerTalk, Leigh Hopwood chats to Simone Golden, Telesales and Retention Business Manager at Vodafone UK, about Simone’s career so far.

Simone chats to Leigh about her career at Vodafone and her Gold win at the UK National Contact Centre Awards 2023 for Significant Contributor in a Large Contact Centre. It’s fascinating to hear the difference she has made in the contact centre in just 2.5 years, and to hear what it means to be working in such a great environment.

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For more than 30 years, the CCMA has been dedicated to supporting contact centre leaders. We push ourselves to do more for our thriving membership base, which is the largest community of industry professionals in the UK.

The CCMA was founded with the goal of sharing best practice and networking to improve skills and knowledge in order to progress contact centre operations - and we live by that to this day.

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