For our next episode of CareerTalk, Leigh Hopwood chats to John Devlin, Co-Founder and CEO at Ascensos, about John’s career so far. John has a long-standing career in UK contact…
For our next episode of CareerTalk, Leigh Hopwood chats to Tobias Homolka, Head of Audit and Customer Care at Lidl GB, about Tobias’ career so far. Tobias explains more about…
For our next episode of CareerTalk, Leigh Hopwood chats to Kim Canning, Senior Operations Manager at Ascensos, about Kim’s career so far. Outsourced Manager of the Year at the UK…
For our next episode of CareerTalk, Leigh Hopwood chats to Emma Dark, Customer Experience Director at Cuckoo, about Emma’s career so far. Having just joined Cuckoo, Emma chats with Leigh…
For our next episode of CareerTalk, Leigh Hopwood chats to Chris Lee, Executive Director – Head of Service Operations at JPMorgan Chase, about Chris’ career so far. UK National Contact…
For our next episode of CareerTalk, Leigh Hopwood chats to Victor Chambers, Contact Centre Specialist Team Manager at npower Business Solutions, about Victor’s career so far. Gold winner of the…
For our next episode of CareerTalk, Leigh Hopwood chats to Vince Scibetta, Customer Care Centre Manager at Diabetes UK, about Vince’s career so far. We often talk about working with…
For our next episode of CareerTalk, Leigh Hopwood chats to Simone Golden, Telesales and Retention Business Manager at Vodafone UK, about Simone’s career so far. Simone chats to Leigh about…
For our next episode of CareerTalk, Leigh Hopwood chats to Naveed Hussain, Operations Manager at Specsavers, about Naveed’s career so far. Back in June, Naveed won GOLD for Rising Star…
For our next episode of CareerTalk, Leigh Hopwood chats to Paul Whymark, Chief Operating Officer at Sensée, about Paul’s career so far. Paul shares his career journey to date. He…
For more than 30 years, the CCMA has been dedicated to supporting contact centre leaders. We push ourselves to do more for our thriving membership base, which is the largest community of industry professionals in the UK.
The CCMA was founded with the goal of sharing best practice and networking to improve skills and knowledge in order to progress contact centre operations - and we live by that to this day.
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